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WHAT WE DO
Reservations
Reservation handling
Booking management (individual & group)
Room inventory control
Rate and availability updates
Channel management (OTAs, GDS, brand.com)
Reservation amendments & cancellations
No-show and overbooking management
Guest requests coordination
Daily arrivals & departure reporting
Marketing
Digital marketing campaigns
Brand positioning & visibility
Content creation & management
Website & promotions
Email marketing & CRM campaigns
Market trend analysis & reporting
Promotional offers & packages
Reputation management (reviews & feedback)
Accounting Services
Accounts Payable
Accounts Receivable
Book Keeping
Bank and Credit Card Statements
Balance control accounts reconciliation
General Ledger accounting
Books Finalisation
Cash Flows
Accounts & Admin
Payroll Processing
IT Services
Help/Service Desk
Remote Support
User Support
Ticketing
Desktop/Laptop configuration & Support
Technical Troubleshooting
Office 365 Management
VOIP configuration & management
Software Support
Cloud Management
Software Development
Mobile Application Development
Call Centre
Calls – Inbound/Outbound
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Revenue Management
Revenue-Demand forecasting & market analysis
Dynamic pricing strategy
Rate and inventory optimization
Revenue performance monitoring (ADR, RevPAR)
Competitor benchmarking
Channel distribution management
Rate parity enforcement
Group and corporate rate evaluation
Business mix analysis
Strategic alignment with Sales, Marketing & Reservations
Virtual Assistance & Sales Admin Support
Calendar & email management
Client communication & follow-ups
CRM database maintenance
Proposal & contract preparation
Sales reporting & analytics
Document & presentation support
Lead tracking & pipeline updates
Meeting scheduling & coordination
Administrative task management
Cross-team support for sales initiatives
Software & App Development
Custom software development
Mobile app development (iOS & Android)
Web application development
API & system integrations
System testing & quality assurance
Security, updates & maintenance
Technical support & troubleshooting
UI/UX design & prototyping
Cloud-based solutions & scalability
Process automation & workflow optimization
WHERE WE SERVE
Australia
Philippines
INDUSTRIES
Hospitality
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Life at IGG
Life at IGG